Privacy Policy

Welcome to Sugar Harmony ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sugar-harmony.us and purchase our products.

Please read this Privacy Policy carefully. By using our website or purchasing our products, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Place an order or make a purchase
• Register an account on our website
• Subscribe to our newsletter or marketing communications
• Contact our customer support team
• Participate in surveys, contests, or promotions
• Leave reviews or testimonials

This information may include:

• Full name
• Email address
• Mailing address and shipping address
• Phone number
• Payment information (processed securely by third-party payment processors)
• Date of birth (if required for age verification)
• Account credentials (username and password)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geolocation data
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on pages
• Referring website or source
• Click patterns and navigation paths
• Cookies and similar tracking technologies

1.3 Health-Related Information

While we do not directly collect sensitive health information, you may voluntarily provide information about your health concerns or conditions when contacting customer support or leaving reviews. This information is treated with the highest level of confidentiality and security.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery confirmation
• Customer Service: To respond to your inquiries, provide customer support, and resolve issues or complaints
• Account Management: To create and manage your user account and provide personalized experiences
• Marketing Communications: To send you promotional materials, newsletters, special offers, and product updates (you can opt-out at any time)
• Product Improvement: To analyze usage patterns and improve our products, services, and website functionality
• Fraud Prevention: To detect, prevent, and investigate fraudulent transactions and unauthorized access
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Analytics: To understand how visitors use our website and optimize user experience
• Personalization: To provide personalized content, product recommendations, and targeted advertising

3. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

3.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, security, and navigation
• Performance Cookies: Collect anonymous data about website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits to deliver relevant advertisements
• Third-Party Cookies: Set by external services like Google Analytics, Facebook Pixel, and payment processors

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners in the following circumstances:

• Service Providers: Third-party vendors who help us operate our business (payment processors, shipping companies, email service providers, hosting providers)
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and safety
• Consent: When you have explicitly consented to sharing your information with specific third parties
• Aggregate Data: We may share anonymized, aggregated data for research, marketing, or analytical purposes

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant processors
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data privacy and security best practices
• Secure data storage with encryption at rest

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information for marketing purposes
• Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in our communications
• Cookie Control: Manage cookie preferences through your browser settings

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the purpose for which it was collected:

• Order and transaction data: Retained for 7 years for accounting and legal compliance
• Account information: Retained until you request deletion or account closure
• Marketing data: Retained until you opt-out or withdraw consent
• Website analytics: Typically retained for 26 months

8. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, please contact us using the information below.

12. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your personal information based on the following legal grounds:

• Consent: You have given clear consent for processing your personal information
• Contract: Processing is necessary to fulfill a contract with you
• Legal Obligation: Processing is required to comply with legal obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests

You have the right to lodge a complaint with your local data protection authority if you believe we have violated GDPR.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: